Terms & Disclaimer

Sixpence Support UK is an independent UK support-information project. We publish plain-English guidance on health, wellbeing and everyday practical issues, and we offer a free letter-support service and AI-assisted tools to help people who find official paperwork difficult.

We do not publish invented company registration numbers, charity numbers, addresses or telephone numbers. Where you need a formal point of contact, please email help@sixpencesupportuk.org.

Everything on this website, and every response produced by our AI assistants, is general information and practical guidance only. It is not medical, legal, financial, immigration or tax advice, and it is not a substitute for a consultation with a qualified professional.

• Health topics are written to help you understand a subject and know where to look next. Always speak to your GP, NHS 111, a pharmacist or another qualified clinician about your own symptoms and treatment.
• Benefits, legal and money topics summarise how things generally work. Rules change and individual circumstances differ. Please check with the relevant official body (for example DWP, HMRC, your local council) or a regulated adviser (for example Citizens Advice, a solicitor or an FCA-authorised firm) before making a decision.

Sixpence Support UK is not an emergency service. If someone is in immediate danger, seriously ill or injured, or at risk of harming themselves or someone else, call 999 straight away. For urgent but non-life-threatening health concerns, use NHS 111 (or 111.nhs.uk). Do not use our contact form, letter-support service or AI assistants to report an emergency — messages are not monitored around the clock.

We link to the NHS, government departments, regulators and UK charities so that you can go straight to a trusted source. We do not control those websites and we cannot guarantee that their information, phone numbers, opening hours or availability are always accurate or up to date. Inclusion of an organisation is not an endorsement, and exclusion is not a criticism.

Our free Letter Support Service is provided on a best-efforts basis by volunteers. We will do our best to help you understand a letter and reply to it, but we cannot:

• guarantee a response within any particular time;
• act as your legal representative or advocate;
• make decisions on your behalf;
• take responsibility for the outcome of any application, appeal or dispute.

Please do not send us original documents by post. Uploaded copies are handled in line with our Privacy Policy.

The Letter Writer, Benefits & Forms Helper, Health Info Guide and Translator use artificial intelligence models. AI can make mistakes, miss context and occasionally produce information that sounds confident but is wrong. Always check anything important — especially medical, legal, benefits or money matters — with a qualified human source before you rely on it or send it to a third party.

Do not enter passwords, full bank details, full National Insurance numbers or other highly sensitive identifiers into the assistants.

We try hard to keep information accurate and current, but we make no warranty that the site or any service on it will be available without interruption, error-free, or free from viruses. To the fullest extent permitted by law, Sixpence Support UK and its volunteers accept no liability for any loss or damage arising from reliance on the site or its services. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

You agree not to use this website or its services to:

• upload unlawful, abusive, harassing or infringing material;
• submit information about another person without their consent;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the site.

We may withdraw access from anyone who misuses the site or its services.

Site content, wording and design are © Sixpence Support UK unless otherwise stated. You are welcome to share links to our pages and to quote short passages for personal or non-commercial use with a clear credit and link back. For any other reuse, please get in touch first.

These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Please email help@sixpencesupportuk.org or use our contact form.