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12 · Chapter

Addiction — and how to get help

Addiction is a treatable health condition, not a moral failure. Whether the problem is drugs, alcohol, gambling, smoking, vaping, sex, gaming, food or prescription medicines, free UK help exists. Every helpline below is non-judgemental, confidential and free from UK landlines and mobiles.

Key facts and figures
What it is

A chronic, treatable health condition

The NHS defines addiction as not having control over doing, taking or using something to the point where it could be harmful. The World Health Organization's ICD-11 classifies disorders of substance use and behavioural addictions — including gambling disorder, gaming disorder and compulsive sexual behaviour — as recognised health conditions.[4]NHS[7]WHO ICD-11

NICE recommends opioid substitution (methadone, buprenorphine), contingency management and psychosocial interventions for drug dependence (CG51); brief interventions plus acamprosate, naltrexone or nalmefene for alcohol-use disorders (CG115); and varenicline, NRT or behavioural support for tobacco dependence (NG209). Treatment works — and asking for help is the hardest step.[2]NICE CG51[3]NICE CG115[10]NICE NG209

Get help

Crisis & first step

If life is in danger, call 999. Otherwise these lines can help you decide what to do next, day or night.

999
Phone: 999
Hours: 24/7

Emergency services — overdose, suicidal crisis, immediate danger.

Phone: 111
Hours: 24/7

Urgent (non-emergency) medical advice, including overdose, withdrawal, mental-health crisis.

Phone: 116 123
Hours: 24/7

Free, confidential listening service for anyone in distress, including people struggling with addiction.

Your GP

GPs can refer you to NHS-funded community drug, alcohol and gambling treatment — appointments are confidential and free.

Get help

Drugs (illegal and prescription)

All structured drug treatment in England is free and confidential through the NHS and local authority services, regardless of immigration status.

Phone: 0300 123 6600
Text: Text 82111
Hours: 24/7

National confidential drugs helpline — advice on any drug for users, families and friends. Includes a postcode finder for local services.

Support for families and friends affected by someone else's drug or alcohol use.

Phone: 020 7324 2989
Hours: Mon–Fri 11am–1pm & 2pm–4pm

Free, confidential legal and drugs advice from specialist lawyers.

Phone: 0300 999 1212
Hours: 10am–midnight

12-step peer fellowship with daily meetings across the UK and online.

Phone: 0800 612 0225
Hours: 10am–10pm

12-step fellowship specifically for problems with cocaine or crack.

Phone: 0808 808 2234
Text: Text DAN to 81066
Hours: 24/7

Wales Drug & Alcohol Helpline.

Phone: 0800 587 5879
Hours: Mon–Fri 8am–11pm, weekends 8am–8pm

Confidential drugs information for Scotland.

Get help

Alcohol

Sudden alcohol withdrawal can be dangerous — never stop heavy drinking abruptly without medical advice. Speak to a GP or one of the services below.

Drinkline
Phone: 0300 123 1110
Hours: Mon–Fri 9am–8pm, weekends 11am–4pm

National alcohol helpline for anyone worried about their own or someone else's drinking.

Phone: 0300 123 1110

Self-assessment tools, drink trackers and a directory of local alcohol services.

Phone: 0800 9177 650
Hours: 24/7

12-step peer fellowship with thousands of meetings across the UK and online.

Free CBT-based mutual aid meetings for any addictive behaviour — secular alternative to 12-step.

Phone: 0800 0086 811
Hours: 10am–10pm

Support for family and friends of problem drinkers, including Alateen for under-18s.

Phone: 0800 358 3456
Hours: Mon–Sat 10am–7pm

Free helpline for children of alcohol-dependent parents — any age, including adults.

Get help

Gambling

NHS gambling-harm clinics are open across England and free to use. Self-exclusion blocks you from UK-licensed bookmakers, casinos and online operators.

Phone: 0808 8020 133
Hours: 24/7

Run by GamCare — confidential advice, treatment referrals and online chat.

Specialist NHS clinics offering free assessment and treatment for people with gambling disorder, and for affected family members.

Free self-exclusion from every UK-licensed online gambling site for 6 months, 1 year or 5 years.

12-step fellowship with in-person and online meetings throughout the UK.

Charity supporting families bereaved by or affected by gambling harm.

Phone: 01384 241292

Residential and online treatment for severe gambling addiction, including women-only programmes.

Get help

Smoking & vaping

NHS Stop Smoking Services roughly triple your chance of quitting compared with going it alone. They are free and now also help people who want to stop vaping.

Phone: 0300 123 1044
Hours: Mon–Fri 9am–8pm, weekends 11am–4pm

Free expert advice, nicotine replacement guidance and referral to local stop-smoking services.

Phone: 0800 84 84 84
Hours: 8am–10pm daily

Free Scottish NHS service offering one-to-one support and free NRT.

Phone: 0800 085 2219

Free NHS Wales stop-smoking service.

Phone: 0808 812 8008

Northern Ireland's free stop-smoking support.

Information on tobacco, nicotine and vaping policy and harm.

NHS guidance on cutting down and stopping vaping safely.

Get help

Sex, porn & love addiction

Compulsive sexual behaviour disorder is recognised by the World Health Organization (ICD-11, 6C72). Help is available — these services are non-judgemental and confidential.

Phone: 07984 077 350

12-step fellowship for anyone whose sexual behaviour has become unmanageable.

12-step recovery for compulsive patterns around sex, romance and relationships.

Association for the Treatment of Sexual Addiction and Compulsivity — directory of accredited UK therapists.

Specialist UK clinic for sex and porn addiction and partners affected by it.

Phone: 0300 003 0396

Counselling for individuals and couples where compulsive sexual behaviour is affecting the relationship.

Phone: 0808 1000 900
Hours: Mon, Tue, Thu 9am–9pm; Wed, Fri 9am–5pm

Confidential help for anyone worried about their own sexual thoughts or behaviour towards children, or about someone else's.

Get help

Gaming, screens & social media

Free NHS treatment for 13–25 year olds with gaming disorder and their families (GP referral).

Information and private treatment options for compulsive gaming.

12-step fellowship with online meetings for compulsive internet, social media and phone use.

Phone: 0808 802 5544
Hours: Mon–Fri 9.30am–4pm

Free advice for parents worried about a child's screen use, gaming or mental health.

Get help

Food, eating & body-image

If you're worried about an eating disorder, contact your GP — early treatment greatly improves recovery.

Phone: 0808 801 0677
Text: Webchat at beateatingdisorders.org.uk
Hours: 365 days, 3pm–8pm weekdays, 4pm–8pm weekends

Adults helpline. Youthline 0808 801 0711 for under-18s. Studentline 0808 801 0811.

Phone: 07000 784 985

12-step fellowship for compulsive eating, food addiction and bulimic patterns.

Phone: 01332 367571

Free support for anyone affected by an eating disorder or disordered eating.

Get help

Prescription & over-the-counter medicines

Phone: 01387 770401

UK charity supporting people dependent on prescription or OTC medicines (codeine, benzodiazepines, sleeping pills, painkillers).

Phone: 0844 826 9317

Support for people withdrawing from benzodiazepines and related sleeping pills.

Telephone counselling for safe withdrawal from prescribed psychoactive medication.

Get help

Specialist groups

For anyone whose family member or friend has any addiction — drugs, alcohol or gambling.

Phone: Webchat via site

Free, confidential support across the UK for anyone struggling with drugs, alcohol or mental health.

National provider of NHS-commissioned substance-misuse services — find your local team by postcode.

Phone: 0300 0303 300

Free, confidential NHS service for doctors, dentists and senior NHS staff with addiction or mental-health concerns.

Phone: 0808 802 1212
Text: Text 81212
Hours: 24/7

First point of contact for UK veterans seeking help with addiction, mental health and more.

Phone: 0345 3 30 30 30
Hours: Mon–Fri 9am–9pm

Drug, alcohol and chemsex support for LGBT+ people, including the free 'Chemsex Support' service.

Phone: 0800 0119 100
Hours: 10am–10pm daily

LGBT+ helpline covering addiction, mental health and relationships.

Policy

The Black Review

Dame Carol Black's 2021 independent review made the economic case for treatment: every £1 invested in drug treatment returns about £4 in social value, primarily through reduced crime and health-service use. Sixpence Support UK supports that case and signposts people to the NHS-funded services that deliver it.[6]Black Review

References
  1. [1] OHID. Adult substance misuse treatment statistics · 2024
  2. [2] NICE. Drug misuse in over 16s: psychosocial interventions — CG51 · 2007 (updated)
  3. [3] NICE. Alcohol-use disorders: diagnosis, assessment and management of harmful drinking — CG115 · 2011
  4. [4] NHS. Addiction — what is it? · 2024
  5. [5] GambleAware / NHS. National Gambling Treatment Service · 2024
  6. [6] Dame Carol Black. Independent review of drugs · 2021
  7. [7] World Health Organization. ICD-11 — 6C72 Compulsive sexual behaviour disorder & 6C51 Gaming disorder · 2024
  8. [8] NHS England. National Centre for Gaming Disorders · 2024
  9. [9] ASH. Smoking statistics — Great Britain · 2024
  10. [10] NICE. Tobacco: preventing uptake, promoting quitting and treating dependence — NG209 · 2021