Removals and Storage
Moving home can involve much more than transporting boxes. You may need help with packing, furniture, storage or arranging a move around disability, illness or limited mobility.
This page helps you explore removal services and plan the support you need.
Choosing a removal service
Full house removals
For moving the contents of a home locally or over a longer distance.
Small moves and furniture transport
For a few items, a smaller property or a single furniture delivery. Confirm the number of workers included.
Packing and unpacking
Ask whether the company can pack your belongings, supply materials and unpack at your new home.
Furniture dismantling and reassembly
Check which items the team can take apart and rebuild, and whether this costs extra.
Storage
Useful when moving dates do not line up, you are downsizing or your new home is not ready.
Overseas removals
Ask about customs paperwork, transport times and delivery arrangements in the destination country.
Company links A–Z
- Bishop’s Move
Explore home removals, storage and international moving services. Ask about the options available for your location and circumstances.
- Pickfords
Explore home removals and storage services. Request a quote based on your belongings, addresses and the assistance required.
Finding self storage
The Self Storage Association UK has a directory where you can search for member storage sites by town or postcode.
Before choosing a unit, check access, opening hours, security arrangements and the full ongoing cost.
Get a clear written quote
Tell the removal company about both properties, your belongings and any difficult access.
Ask whether the quote includes:
- VAT and packing materials.
- Packing and unpacking.
- Furniture dismantling and reassembly.
- Stairs, lifts and long carrying distances.
- Parking arrangements or permits.
- Waiting time if keys are delayed.
- Storage and later delivery.
- Charges for changing or cancelling the date.
Ask what happens if the move takes longer than expected.
Support for disabled customers and people needing extra help
Explain what assistance you need before booking. You do not need to share your full medical history to describe practical requirements.
You might ask the company to:
- Pack and unpack everything.
- Position furniture in agreed rooms.
- Keep essential equipment accessible.
- Arrange a telephone or home survey if an online survey is difficult.
- Provide a clear written plan and one contact person.
- Allow time for you to move safely between properties.
Get the agreed assistance included in your booking confirmation. Do not assume you will be expected to lift or carry anything.
Mobility aids and essential equipment
Discuss arrangements for wheelchairs, walking aids, adjustable beds and other important equipment.
Confirm what the removal team can safely handle and whether specialist assistance is needed. Follow the equipment supplier’s instructions for dismantling or reconnection.
Keep anything you need during the journey with you.
Storage: questions to ask
Before agreeing to storage, check:
- How much space you need.
- Whether the price is weekly or monthly.
- What happens when an introductory offer ends.
- Whether VAT and cover are included.
- Whether you can access your belongings yourself.
- How much notice is needed to leave.
- Collection and redelivery charges.
- Restrictions on what can be stored.
Ask for an inventory when belongings go into managed storage.
Loss, damage and protection
Ask what protection applies during packing, transport and storage.
Find out whether it is insurance or contractual liability cover, what limits and exclusions apply, and how to make a claim. Check whether packing items yourself affects the cover.
Photograph valuable or fragile belongings and record existing damage before the move.
Moving-day essentials
Keep a separate bag with:
- Medicines and essential equipment.
- Your phone and charger.
- Keys and important documents.
- Toiletries, clothing and refreshments.
- Details of your removal company and moving arrangements.
Label boxes by room and tell the team which items need to be available first.
Moving overseas
Ask who handles customs documents, which items are restricted and whether delivery includes unloading and unpacking.
Check official guidance before sending your belongings abroad:
The Sixpence Support UK guide, Importing, Exporting and UK Customs, provides another starting point.
If something goes wrong
Record damage or missing items promptly and contact the company in writing. Keep photographs, your inventory, quote and booking terms.
Ask for its complaints procedure and check any deadline for reporting a claim.
Before you book
Compare the help included, the full price, protection for belongings and arrangements if dates change.
Company links are provided for information. A listing does not mean Sixpence Support UK has assessed or endorsed the company. Confirm services and terms directly before booking.