Free Letter and Complaint Support

Sixpence Support UK aims to help you prepare clear, respectful and well-structured letters, emails and complaints for a wide range of everyday situations.

Help writing letters and emails

• •Benefit enquiries and appeals
• •Housing and landlord matters
• •Council correspondence
• •GP, NHS and healthcare letters
• •School and education letters
• •Employer and workplace concerns
• •Requests for reasonable adjustments
• •Financial-hardship letters
• •Utility-company correspondence
• •Insurance enquiries
• •General personal letters

Help making or following up a complaint

• •Preparing a first formal complaint
• •Responding to an organisation's decision
• •Following up when no response has arrived
• •Asking for a complaint to be escalated
• •Preparing a clear summary for an ombudsman or regulator
• •Requesting an explanation, correction, apology, refund or another reasonable outcome
• •Organising important dates, evidence and complaint reference numbers

Sixpence Support UK can help you organise the facts and prepare your own letter, email or complaint. Sixpence Support UK does not investigate complaints, act as a legal representative or guarantee a particular outcome. You remain in control and decide whether to send the draft.

This service may be especially helpful for:

• •Older people
• •Carers
• •People with disabilities
• •People with ADHD, autism, or dyslexia
• •Those experiencing anxiety or depression
• •People whose first language is not English
• •Anyone who feels overwhelmed or unsure how to write an important letter

This support is designed to help you communicate more effectively, and it is free of charge. Sixpence Support UK does not provide legal advice, financial advice, or professional representation, and cannot guarantee the outcome of any letter, email or complaint.

Where specialist advice is needed, we will encourage you to contact the appropriate organisation or qualified professional. Some independent organisations linked from this website may charge for what they provide — always check directly before agreeing to a paid service.

Everyone deserves to be heard. Sometimes, the right words can make all the difference. Whether you are facing a difficult situation or simply do not know where to begin, we are here to help you take the first step.

To use Free Letter and Complaint Support, send us a brief outline of who you are writing to and what you need to say. We will reply with a draft for you to review and use as you wish.