Scaffolding and Finding a Scaffolder

A contractor may recommend scaffolding where work at height needs a stable working platform. Ask what work it supports, how long it is expected to remain and whether a different access method is being proposed for any part of the job.

Do not climb, move boards, remove ties or alter scaffolding yourself. Keep children and pets away from access points.

Ask who will design, erect, alter and dismantle the scaffold, and how competence will be checked. NASC has a UK member search; CISRS is the recognised competence-card scheme for scaffolders. These are useful checks, not guarantees.

• Check the business name, address and current insurance.
• Ask for recent, relevant references you can contact.
• Be cautious about pressure to decide immediately or pay the full amount upfront.

Ask for a clear written quotation covering erection, dismantling, the agreed hire period, any extra weekly hire charge, delivery or collection, protective sheeting if required, permits, inspection arrangements and VAT.

Confirm who pays if work is delayed, how alterations are authorised and what happens if the main building job finishes early.

Get the landowner, landlord or freeholder’s permission where required. If any part occupies a pavement or road, ask who will obtain the correct consent before erection.

England and Wales use local highway authorities. Scotland uses local roads authorities. Northern Ireland road consents are handled by DfI Roads rather than councils. Requirements and fees vary, so use the official route for your nation and area.

Ask who is responsible for statutory inspections, when they happen and how the report can be obtained. HSE says qualifying scaffolds in Great Britain need inspection after installation, at least every seven days, and after circumstances that could affect safety, such as alteration or severe weather.

If something looks unsafe, keep away and contact the scaffold contractor or person managing the building work. Do not try to repair it.

Explain access needs before the design is agreed. Ask the contractor to keep fire exits, doorways, paths, mobility-aid routes and safe vehicle access usable. Discuss lighting, gates and how deliveries or carers will reach the property.

If access must change temporarily, agree a safe alternative route and how everyone who uses the building will be told.

Photograph the property and agreed working area before erection. Report damage promptly in writing, with photographs and the outcome you want. Keep invoices, quotations, inspection information and messages.

For an immediate danger, keep people away and contact the contractor or site manager. If the danger affects a public road or pavement, contact the relevant highway or roads authority. Sixpence Support UK can help you prepare a complaint letter, but cannot assess structural safety.