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Self-Harm: Getting Help and Staying Safe

Two adults sitting together on a sofa in a bright, quiet room, one listening while the other talks.

Self-harm is when someone intentionally harms their own body.

It is often connected to overwhelming feelings, distress or experiences that are difficult to express. Not everyone who self-harms wants to die, but self-harm should always be taken seriously because physical injuries can be dangerous and the risk of suicide can be higher. Support is available whether this has happened once, happens regularly or you are only thinking about it.

Urgent mental health help where you live

These routes are for urgent mental health help when life is not in immediate danger. You can also use them when you are worried about somebody else.

England

Call 111 and select the mental health option. NHS 111 is available at any hour.

Scotland

Call NHS 24 on 111 and choose the mental health option. NHS inform says this connects you to the Mental Health Hub, for people of any age.

Wales

Call 111 and press option 2 for urgent mental health support. The Welsh Government says this is available for people of all ages, 24 hours a day, everywhere in Wales.

Northern Ireland

Call Lifeline on 0808 808 8000. Lifeline’s own website says it is available 24 hours a day, for all ages, and that calls are free.

If the danger becomes immediate at any point, call 999 or go to A&E.

Talk to somebody now

Samaritans116 123. Free, 24 hours a day, every day, across the UK and the Republic of Ireland.

Shout — text SHOUT to 85258. Free, confidential 24-hour text support in the UK.

Childline0800 1111. Free support for anyone under 19, by telephone or online.

Understanding self-harm

What self-harm is, and what it is not

This section explains self-harm in general terms. It does not describe or compare ways people harm themselves, because that information helps nobody to stay safe.

1. What self-harm means

Self-harm means intentionally hurting your own body. The NHS describes it as something people do to cope with very difficult feelings, painful memories or situations that feel impossible.

It can happen once, occasionally or often. It is not a diagnosis in itself, and it does not tell you everything about a person’s life or their future.

2. Self-harm and suicidal thoughts

Self-harm is not automatically a suicide attempt. Many people who self-harm do not want to die.

Some people do have suicidal thoughts as well, and a person’s intention can change quickly. Any concern about suicide should be asked about directly, calmly and taken seriously.

3. Why someone may self-harm

Reasons differ from person to person. The NHS describes self-harm as a way of coping, expressing or gaining a sense of control when feelings are overwhelming.

Pressures that may be part of it include trauma, abuse, bullying, grief, isolation, physical pain, mental health difficulties, relationship problems, discrimination, caring pressures, housing problems, money worries or simply having no way to say how bad things feel.

Not everybody who self-harms has experienced the same cause, and some people cannot name a reason at all.

4. Feelings that can come before self-harm

People often describe rising tension, panic, anger, numbness, shame, emptiness, self-blame or a feeling of being trapped. Some describe feeling nothing at all, or feeling far away from themselves.

Noticing what tends to come first can help somebody and their clinician plan what to do at that point instead.

5. Feelings that may follow it

Some people feel temporary relief or calm. Many then feel guilt, shame, fear of being found out, worry about injuries, or distress that the underlying problem has not changed.

None of those feelings mean somebody deserves less care or a lecture.

6. Why it can become repetitive

If self-harm brings short-term relief, it can become the thing a person reaches for whenever distress rises, even when they want to stop. That is not weakness or failure.

Support that looks at what is driving the distress — rather than only the injury — gives people the best chance of other ways through.

7. Self-harm does not have one appearance

Self-harm is not always visible, and how often it happens, or how serious an injury looks, does not measure how much distress a person is in or how much support they deserve.

Somebody who appears to be coping well at work, school or home may still be struggling badly.

8. Myths and stigma

Self-harm is not “attention-seeking”. Even where communicating distress is part of the reason, the distress and the need for help are real.

It affects people of any age, gender, background, income or occupation. It is not a phase, a fashion or a character flaw, and nobody should be shamed for it.

9. When somebody is hiding their distress

Many people hide self-harm because they fear judgement, losing control of what happens next, or being treated as a problem rather than a person.

A calm, private question and a promise not to react with anger often does more than any investigation. Never search somebody’s room, phone or body for proof.

10. When self-harm happens alongside alcohol or drugs

Alcohol and drugs reduce inhibition and can make impulsive acts more likely and more dangerous, and they can make an overdose or an injury far more serious.

If somebody has been drinking or using drugs and has harmed themselves, treat the situation as more serious rather than less, and get medical help.

Right now

Getting through an urge safely

These ideas are about putting time between a feeling and any action, and reaching support. They are not treatment, and they are not a substitute for medical or mental health care. If you cannot keep yourself safe, call 999.

  • Move to a safer place, or somewhere other people are present.
  • Tell a trusted person plainly that you are struggling.
  • Contact urgent professional help or a listening service.
  • Put some time between the feeling and any action.
  • Use a safety plan you have agreed before, if you have one.
  • Avoid alcohol and non-prescribed drugs.
  • Aim to get through the next few minutes, rather than solving everything.
  • Use calming or distracting activities that are safe for you.
  • Call 999 if you or somebody else cannot stay safe.

Please do not use substitutes that imitate injury or pain. Distraction can help somebody pause while they contact proper support; on its own it is not treatment.

Words you can use or copy

If it is hard to find words, you can send or read out any of these.

I am having urges to harm myself and I need help staying safe.
I have harmed myself and I need medical and emotional support.
I am worried about someone who is harming themselves. I need advice.
Medical care

Getting injuries and overdoses checked

Everybody deserves respectful medical care, whatever happened and however the injury was caused. Staff are there to treat you, not to judge you.

Why injuries should be medically checked

An injury can be more serious than it looks, and untreated wounds can become infected or heal badly. Having it looked at also opens the door to support for what is underneath.

When to call 999

Call 999 for a serious injury, bleeding that will not stop, any overdose or poisoning, unconsciousness or difficulty waking, a seizure, difficulty breathing, severe confusion, or when somebody cannot keep themselves safe.

When to go to A&E

Go to your nearest A&E department for an injury that needs urgent assessment or treatment, or when you have been advised to attend. If travelling is unsafe, call 999 instead.

When to use NHS 111

Use NHS 111 when you are unsure how urgent something is, or need advice out of hours. In England call 111 or use 111 online; in Scotland call NHS 24 on 111; in Wales call 111.

Asking a GP or pharmacist about a minor wound

A GP practice nurse or a pharmacist can advise on a minor wound, dressings and signs of infection. A GP appointment is also the usual route into longer-term support.

Infection and other complications

Get medical advice if a wound becomes more painful, red, swollen, hot or smelly, if there is pus, if you feel feverish or unwell, or if healing stops. Do not wait to see whether it settles.

Follow-up after an overdose or poisoning

An overdose or poisoning always needs emergency assessment, because some effects appear hours later. Hospital staff will decide what monitoring, tests or treatment are needed.

Do not make somebody vomit, and do not try to manage it at home.

Follow-up after emergency treatment

Before you leave hospital, you can ask what happens next, who will contact you, what to do if things get worse, and whether a mental health assessment has been arranged.

Asking for that in writing is reasonable, and it helps if you have to chase it.

Treatment and support for scarring

A GP or nurse can advise on wound care, and on what may help with marks or scarring over time. What is available on the NHS varies locally, so ask about your own area.

This page does not give treatment instructions or medication doses.

What to tell healthcare staff

Where you can, tell staff:

  • what happened and when;
  • whether anything may have been taken, and what;
  • any medicines you take, including ones bought without a prescription;
  • any alcohol or drugs involved;
  • any health conditions or allergies;
  • whether you are having thoughts of suicide now;
  • what would help you feel safer during the appointment.

You can write this down, show a written note or ask somebody to speak for you.

Standards of care

What should happen when someone seeks help

NICE guideline NG225 sets out how self-harm should be assessed and managed in the UK. It is worth knowing, because it describes what good care looks like.

Care may include:

  • immediate treatment of physical injuries;
  • a compassionate conversation about what happened;
  • a psychosocial assessment by an appropriately trained mental health professional;
  • discussion of current safety and any suicidal thoughts;
  • attention to the person’s needs, circumstances, strengths and reasons for living;
  • consideration of alcohol, drugs, medication and physical health;
  • any safeguarding concerns;
  • a care or safety plan agreed together;
  • follow-up and treatment for the underlying difficulties;
  • involvement of family, carers or trusted people where appropriate, with proper regard to consent and safety.

What NICE says should not happen

  • Risk scores and “low, medium or high risk” labels should not be used to predict suicide or to decide whether somebody receives treatment.
  • Care should not be withheld because a person has self-harmed repeatedly.
  • Nobody should be punished, shamed or threatened.
  • Care should not rely on a promise that the person will not self-harm.
  • Discharge should not be based only on a checklist or a risk score.
  • Care should address the person’s needs, not only the physical injury.

Treatment is agreed individually. This page cannot promise a particular therapy, referral or admission, and what is offered varies between services and nations.

If you feel this has not happened, the sections below on being dismissed, advocacy and complaints may help.

Longer term

Getting ongoing support

Support for self-harm is usually about the difficulties underneath it. That takes time, and it is reasonable to ask for help more than once.

Speaking to a GP

A GP is the usual starting point. They can treat injuries, talk about what is happening, refer you for assessment or therapy, and review any physical health problems.

Preparing for the appointment

You can write down what you want to say and hand it over, or show a message on your phone. You can bring a trusted person, ask for a longer or a double appointment, and ask for the outcome in writing.

You do not have to describe details you do not want to describe.

Mental health assessment

An assessment is a conversation about your life, your feelings, your safety and what you need. It should feel collaborative rather than a test to pass.

You can ask who is doing the assessment, what happens with the information, and what comes next.

Talking therapies

Talking therapies can help with the distress behind self-harm. In England, NHS Talking Therapies takes GP referrals and self-referrals for common problems such as anxiety and depression.

Scotland, Wales and Northern Ireland arrange psychological therapies differently, so please use your GP or your national urgent route to find the correct local service.

Community mental health services

Where difficulties are more complex or long-standing, a community mental health team may become involved, usually after a referral and an assessment.

You can ask who your named contact is and how to reach the team when things get worse.

Children and young people’s mental health services

Children and young people are supported by specialist services, reached through a GP, a school or another professional. Waiting times and local arrangements differ.

While waiting, Childline and YoungMinds can help, and urgent routes still apply.

Reviewing medication

If you take prescribed medication, a review can look at whether it is helping, side effects, and safer supply arrangements.

Please do not start, stop or change prescribed medication without professional advice.

Support for alcohol or drug use

Free, confidential local services support people with alcohol or drug use, and you can usually self-refer without a GP.

Support for trauma, abuse, bullying, debt, housing or relationship problems

When the pressure underneath self-harm is practical or has been caused by somebody else, dealing with that matters as much as any treatment.

Creating and reviewing a safety plan

A safety plan is a short, practical plan made with a professional or a trusted person: warning signs, what helps, who to contact, and what to do when things escalate.

It should be reviewed when circumstances change, and you should have your own copy.

What to do when someone feels dismissed

If you feel dismissed, you can ask for a second opinion, ask for the reasons in writing, bring an advocate, or contact the service’s patient advice or feedback team.

If your situation is urgent, use the urgent route for your nation, or 999, while you do that.

Reasonable adjustments and communication support

You can ask for an interpreter, a British Sign Language interpreter, easy-read information, longer appointments, written summaries, quieter waiting arrangements or contact by text or email rather than telephone.

Complaining after the immediate danger has passed

Once you are safe, you can raise a concern or make a formal complaint about how you were treated. NHS complaints processes differ across the four nations, so use the process for the service involved.

Children and young people: safeguarding

  • Take every disclosure seriously.
  • Stay calm and listen.
  • Do not punish, shame or interrogate the child.
  • Do not dismiss it as a phase or as attention-seeking.
  • Ask directly whether they are thinking about suicide.
  • Get medical care for injuries or suspected poisoning.
  • Involve a safe parent or carer, a school safeguarding lead, a GP or the appropriate children’s service.
  • Do not assume home or a parent is safe when abuse may be involved.
  • Contact children’s social care or the police where a child may be suffering abuse, exploitation or serious harm.
  • Call 999 when danger is immediate.
  • Be honest about confidentiality, and never promise to keep information secret when somebody may be seriously harmed.

Childline0800 1111. Free support for anyone under 19, by telephone or online.

YoungMinds Parents Helpline0808 802 5544. Free advice for parents and carers worried about a child or young person’s mental health. YoungMinds’ opening hours differ from day to day, so please check its own page before you call.

If you are helping somebody else

  • Listen without judging.
  • Thank them for telling you.
  • Ask what would help right now.
  • Ask directly and calmly whether they are thinking about suicide.
  • Do not demand to see injuries.
  • Do not force them to explain everything.
  • Do not issue threats or ultimatums.
  • Never describe them as manipulative.
  • Encourage medical and emotional support.
  • Offer to make a call or go to an appointment with them.
  • Where danger is immediate, do not leave them alone if it is safe for you to stay, and call 999.
  • Get support for yourself as well.

No friend or relative should be made solely responsible for keeping somebody safe. Services exist for that, and you are allowed to ask them for help.

Support contacts

Organisations that can help

Opening hours, eligibility and areas covered do change. Please check each organisation’s own website before you rely on the details below.

Samaritans

116 123 — free, 24 hours a day, every day, in the UK and the Republic of Ireland.

Shout

Text SHOUT to 85258 — free, confidential, 24-hour text support in the UK.

CALM

0800 58 58 58 — CALM’s own website says its suicide prevention helpline is open 5pm to midnight every day, for people aged 18 and over, and that webchat and WhatsApp are also available. It is not a 24-hour service.

Childline

0800 1111 — free support for anyone under 19, by telephone or online.

Battle Scars

Battle Scars is a charity for people affected by self-harm and for those supporting them. Its own website lists online resources, virtual support groups for adults across the UK, face-to-face groups based in Leeds (including groups for 16 to 25-year-olds and for LGBTQ+ people), material for younger people, and an online peer support group.

Face-to-face groups are Leeds-based, so please check on its website which groups are currently running and open to new people. Battle Scars is not an emergency service.

Harmless

Harmless, together with The Tomorrow Project, provides self-harm and suicide prevention information, support and training, and describes itself as a centre of excellence in this area. Some of its services are local to Nottingham and Nottinghamshire and some need a referral, and its face-to-face services are not available everywhere.

We could not confirm its current eligibility and referral routes from its website, so please read its own pages or contact it before assuming a service is open to you.

Mind

Mind publishes clear information about self-harm and about local services. Its information and support lines are open on weekdays and are not crisis lines — for urgent help use Samaritans, your national urgent route or 999.

Across the UK

Health services differ between the four nations

NHS services, waiting arrangements and local self-harm support are organised separately in England, Scotland, Wales and Northern Ireland. NHS Talking Therapies is an England-only arrangement, and it does not apply elsewhere in the UK.

Where local treatment varies, your GP or the urgent route for your nation is the reliable way to find the correct local service.

Related guides

More Sixpence Support UK guides

Free Letter and Complaint Support

Sixpence Support UK may be able to help somebody organise or draft a non-urgent letter, email or complaint after care has been provided — for example about how a service treated them, to ask for information, to request an interpreter or accessible communication, or to set out dates and events as a clear written timeline.

Sixpence Support UK cannot:

  • deliver emergency help;
  • provide treatment or counselling;
  • perform a mental health assessment;
  • monitor somebody’s safety;
  • contact emergency services on their behalf;
  • give medical or legal advice;
  • guarantee a response or outcome.

Important note

Sixpence Support UK provides general information and links to established services. This page is not medical advice, and it does not replace professional medical advice, diagnosis, assessment or treatment. Services, opening hours and local arrangements differ across the UK and can change, so please check details with the organisation before you rely on them. If somebody is in immediate danger, call 999.

Information and links checked: September 2026

References
  1. [1] NHS. Self-harm · 2026
  2. [2] NHS. Where to get help for self-harm · 2026
  3. [3] NHS. Why people self-harm · 2026
  4. [4] NHS. Ways to help avoid self-harm · 2026
  5. [5] NHS. Self-harm: assessment and treatments · 2026
  6. [6] NICE. Self-harm: assessment, management and preventing recurrence (NG225) · 2022, updated
  7. [7] NICE. NG225 — Recommendations · 2022, updated
  8. [8] NHS. Where to get urgent help for mental health (England) · 2026
  9. [9] NHS 111. Get urgent NHS advice online or by phone · 2026
  10. [10] NHS inform (Scotland). Get urgent mental health help — NHS 24 on 111 · 2026
  11. [11] NHS 111 Wales. NHS 111 Wales · 2026
  12. [12] Welsh Government. NHS 111 press 2 — urgent mental health support in Wales · 2026
  13. [13] Lifeline (Northern Ireland). Lifeline crisis helpline · 2026
  14. [14] nidirect. Mental health and emotional wellbeing · 2026
  15. [15] Samaritans. Contact Samaritans · 2026
  16. [16] Shout. Shout 85258 text support · 2026
  17. [17] CALM. Suicide prevention helpline and webchat · 2026
  18. [18] Childline. Childline — get support · 2026
  19. [19] YoungMinds. Parents Helpline and webchat · 2026
  20. [20] Battle Scars. Self-harm support and resources · 2026
  21. [21] Harmless. Harmless and The Tomorrow Project · 2026
  22. [22] Mind. About self-harm · 2026
  23. [23] Mind. Mind's helplines and information services · 2026
  24. [24] NHS. NHS Talking Therapies (England only) · 2026